Privacy Policy

1. Introduction and Commitment to Privacy

Welcome to the bygame Privacy Policy. At bygame, we recognize that your privacy is fundamental to building trust in our platform. As a PAGCOR-licensed online casino and sports betting operator serving players across the Philippines—from Metro Manila to Cebu, Davao, and every province in between—we are committed to protecting your personal information and maintaining the highest standards of data security and transparency.

This Privacy Policy explains in clear, straightforward language what personal data we collect from you when you use the bygame platform, why we collect it, how we use it, who we share it with, and what rights you have over your information. We process all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), PAGCOR regulations, and international data protection best practices.

By creating an account and using bygame services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you have questions or concerns about how we handle your data, our customer support team is available 24/7 via live chat to assist you. We encourage you to contact us at any time if you need clarification or wish to exercise your privacy rights.

1.1 Scope of This Policy

This Privacy Policy applies to all personal information collected through the bygame website, mobile applications, customer support channels, and any other services we provide. It covers data collected directly from you (such as registration information), data collected automatically (such as usage analytics), and data received from third parties (such as payment processors). This policy does not apply to third-party websites or services that may be linked from our platform—those sites have their own privacy policies which we encourage you to review.

2. Information We Collect

bygame collects several categories of personal information to provide you with a secure, personalized, and legally compliant gaming experience. The specific data we collect depends on how you interact with our platform, but generally falls into the following categories:

2.1 Account Registration Information

When you create a bygame account, we collect identification and contact information necessary to verify your identity, comply with Philippine anti-money laundering (AML) and Know Your Customer (KYC) regulations, and communicate with you. This includes your full legal name as it appears on government-issued identification, date of birth (to verify you are at least 21 years old), residential address in the Philippines, email address, mobile phone number, and chosen username and password.

For KYC verification purposes, we require you to upload government-issued identification documents such as a Philippine passport, driver's license, or national ID card. We may also request supporting documents like utility bills or bank statements to verify your address. These documents are securely stored and used solely for identity verification and regulatory compliance purposes.

2.2 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions on your account, we collect financial information including your preferred payment methods (GCash, Maya, bank account details for BPI, BDO, UnionBank, cryptocurrency wallet addresses for USDT transactions, or 7-Eleven payment codes). We record all transaction details including deposit and withdrawal amounts, transaction dates and times, payment method used, transaction status, and any associated fees.

Note that bygame does not directly store your complete credit card numbers or full bank account credentials. Payment processing is handled through secure, PCI-DSS compliant third-party payment processors. We receive only tokenized payment information and transaction confirmations necessary to credit your account and maintain financial records.

2.3 Gaming Activity and Usage Data

To improve our services, ensure fair play, detect fraudulent activity, and comply with gaming regulations, we automatically collect information about your use of the bygame platform. This includes games played (slots, live casino, sports betting, bingo), bet amounts and types, win and loss records, game session duration, gameplay patterns, responsible gaming tool usage (deposit limits, session timers, self-exclusion status), and promotional offers claimed.

We also collect technical data about your device and how you access our platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, language preferences, referring website, pages visited on our platform, time spent on each page, and click patterns. This data helps us optimize the user experience across different devices and identify technical issues affecting performance.

2.4 Communication and Support Records

When you contact bygame customer support via live chat, email, or phone, we retain records of your communications to resolve your inquiries effectively and improve our service quality. This includes the content of your messages, support ticket history, complaint details and resolutions, and any feedback you provide through surveys or reviews.

2.5 Marketing Preferences and Consent Records

We maintain records of your marketing communication preferences, including whether you have opted in or out of receiving promotional emails, SMS messages, push notifications through our mobile app, or personalized offers. We also document when and how you provided consent for various data processing activities to demonstrate compliance with data protection regulations.

3. How We Use Your Information

bygame uses your personal information for specific, legitimate purposes that are necessary to operate our gaming platform, comply with legal obligations, and enhance your player experience. We process your data lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012. The primary purposes for which we use your information include:

3.1 Account Management and Service Delivery

We use your registration and account information to create and maintain your player account, authenticate your identity when you log in, process your deposits and withdrawals, credit winnings to your account balance, enforce betting limits and responsible gaming controls you have set, and communicate important account-related information such as transaction confirmations, security alerts, or policy updates.

3.2 Legal and Regulatory Compliance

As a PAGCOR-licensed operator, bygame is subject to extensive regulatory obligations. We use your personal data to verify your age and legal capacity to gamble in the Philippines (21+ requirement), conduct KYC and AML checks as required by Philippine law, detect and prevent money laundering, terrorist financing, and other financial crimes, report suspicious activities to relevant authorities when legally required, maintain detailed records of all gaming transactions for audit purposes, and cooperate with law enforcement investigations and regulatory inquiries.

3.3 Fraud Prevention and Platform Security

Protecting our platform and players from fraudulent activity is a top priority. We analyze usage patterns, IP addresses, device fingerprints, and transaction data to detect account takeover attempts, identify multiple accounts created by the same individual (prohibited under our Terms), flag suspicious betting patterns or bonus abuse, prevent unauthorized access to your account, and block access from restricted jurisdictions or sanctioned individuals.

3.4 Customer Support and Communication

We use your contact information and support history to respond to your inquiries and resolve issues, provide technical assistance with deposits, withdrawals, or gameplay, investigate and address complaints or disputes, send transactional communications such as verification codes or password reset links, and notify you of scheduled maintenance or service disruptions.

3.5 Marketing and Personalization (With Your Consent)

With your explicit consent, we may use your data to send promotional offers, welcome bonuses, and exclusive deals via email or SMS, personalize game recommendations based on your preferences and playing history, tailor advertisements and promotions to your interests, invite you to participate in tournaments, leaderboards, or special events, and notify you about new game releases, features, or services that may interest you. You can withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting customer support.

3.6 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to understand how players interact with our platform, identify popular games and features, diagnose technical problems and optimize site performance, test new features and game releases, conduct market research to inform business decisions, and enhance the overall user experience across desktop and mobile devices.

4. Information Sharing and Disclosure

bygame does not sell your personal information to third parties for their marketing purposes. However, we may share your data with carefully selected service providers, regulatory authorities, and business partners under specific circumstances and with appropriate safeguards in place.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processors (GCash, Maya, banks, cryptocurrency exchanges) to handle deposits and withdrawals, game providers and software developers who supply our casino games and sports betting platform, identity verification services that conduct KYC and AML checks, cloud hosting providers who maintain our servers and databases, customer support platforms that manage live chat and ticketing systems, email and SMS communication services for transactional and marketing messages, and data analytics providers who help us understand platform performance and user behavior.

All service providers are contractually obligated to protect your data, use it only for the purposes we specify, and comply with applicable data protection laws. We conduct due diligence to ensure our partners maintain appropriate security standards.

4.2 Regulatory and Legal Authorities

We may disclose your personal information to PAGCOR and other Philippine regulatory bodies when required by law or regulation, law enforcement agencies investigating potential crimes or legal violations, courts and tribunals in connection with legal proceedings, government agencies conducting tax audits or financial investigations, and anti-money laundering authorities as part of suspicious activity reporting obligations.

4.3 Business Transfers

In the event bygame undergoes a merger, acquisition, corporate restructuring, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and provide prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy if we obtain your explicit consent to do so. For example, if you participate in a co-branded promotion with a third-party sponsor, we would seek your permission before sharing your information with that sponsor.

5. Your Privacy Rights and Controls

Under the Data Privacy Act of 2012 and PAGCOR regulations, you have important rights regarding your personal information. bygame is committed to honoring these rights and providing easy mechanisms for you to exercise them.

5.1 Right to Access and Data Portability

You have the right to request access to the personal information we hold about you. You can view most of your account information directly through your bygame account dashboard. For a comprehensive copy of all personal data we process, submit a data access request to our Data Protection Officer. We will provide your data in a commonly used, machine-readable format within fifteen (15) days of your verified request.

5.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update your email address, phone number, and address directly in your account settings. For changes to your name or date of birth, contact customer support with supporting documentation. We will update your information promptly and notify any third parties with whom we have shared the incorrect data.

5.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, you withdraw consent on which processing is based, or the data has been unlawfully processed. However, please note that we may be required to retain certain information for legal, regulatory, or security purposes (such as transaction records for AML compliance or self-exclusion records to prevent re-registration). We will inform you if we cannot fully comply with your deletion request and explain the legal basis for retention.

5.4 Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of disputed information, when you believe processing is unlawful but you don't want your data deleted, or when we no longer need the data but you need it for a legal claim. During a restriction period, we will store your data but not actively process it without your consent, except for legal claims or to protect others' rights.

5.5 Right to Object and Withdraw Consent

You have the right to object to certain types of data processing, particularly direct marketing. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional message, disable SMS marketing by replying "STOP" to any marketing text, adjust push notification preferences in your device settings, or opt out of all marketing communications through your bygame account settings. Withdrawing consent does not affect the lawfulness of processing conducted before withdrawal.

5.6 Right to Lodge a Complaint

If you believe bygame has violated your privacy rights or mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available at privacy.gov.ph. We encourage you to contact us first so we can attempt to resolve your concern directly.

6. Data Security Measures

Protecting your personal information from unauthorized access, disclosure, alteration, or destruction is a core responsibility at bygame. We implement industry-leading technical, organizational, and administrative security measures throughout our operations.

All sensitive data transmitted between your device and bygame servers is encrypted using Transport Layer Security (TLS) 1.3 or higher, ensuring that your login credentials, payment information, and personal details cannot be intercepted. Data stored on our servers is encrypted at rest using AES-256 encryption. We maintain strict access controls, ensuring that only authorized personnel with a legitimate business need can access personal data, and all access is logged and audited regularly.

Our platform undergoes regular security assessments, penetration testing, and vulnerability scans conducted by independent cybersecurity experts. We maintain an incident response plan and a dedicated security team that monitors for threats 24/7. All bygame employees and contractors receive mandatory data protection training and are bound by confidentiality agreements.

Despite these robust measures, no method of data transmission or storage is 100% secure. If we become aware of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission within seventy-two (72) hours as required by law, and we will take immediate steps to mitigate the breach and prevent future incidents.

7. Data Retention and Deletion

bygame retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on data type and legal requirements:

Account profile and KYC documents are retained for the duration of your active account plus five (5) years after account closure to comply with Philippine AML regulations. Transaction records, including deposits, withdrawals, bets, and winnings, are kept for seven (7) years as required by PAGCOR and tax authorities. Self-exclusion and responsible gaming records are retained permanently to prevent re-registration and ensure player protection. Marketing consent records are kept until you withdraw consent, plus an additional three (3) years to demonstrate compliance. Technical logs and analytics data are typically retained for one (1) year unless longer retention is necessary for security investigations.

When personal data is no longer required, we securely delete or anonymize it using methods that ensure it cannot be reconstructed or identified. Anonymized data may be retained indefinitely for statistical and research purposes.

8. Cookies and Tracking Technologies

bygame uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Our cookies serve several functions: essential cookies that enable core platform functionality like account login and shopping cart features, performance cookies that collect anonymous usage data to help us improve site performance, functionality cookies that remember your preferences such as language settings and game favorites, and targeting cookies that deliver personalized advertisements based on your interests (with your consent).

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the bygame platform. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy available in your account settings.

9. Children's Privacy

bygame is committed to responsible gaming and strictly prohibits use of our platform by individuals under the legal gambling age in the Philippines. You must be at least 21 years old to create an account and play on bygame. We do not knowingly collect personal information from minors.

If we become aware that a user is under 21 years of age, we will immediately suspend the account, prevent any further deposits or wagers, return any remaining account balance to a verified parent or guardian, and delete the minor's personal information from our systems (except records retained for regulatory compliance and fraud prevention).

If you believe a minor has registered an account on bygame, please contact our customer support team immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

bygame reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by posting a prominent notice on our website, sending an email to your registered email address, and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the bygame platform after any changes take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you may close your account by contacting customer support.